Quote: (11-25-2015 03:42 PM)Roosh Wrote:
So I'm getting complaints that ROK has aggressive popups that either can't be closed or lead to an app store. I checked with my advertisers and it's definitely not coming from them, and the site's code is clean (i.e. not hacked), so it looks like the problem is malware that gets displayed when you hit certain sites.
Is anyone else experiencing this problem? The site does have one pop-up, but it's only one window and can be closed without leading you to a download page.
If my hunch is right, this definitely sounds like a malware and/or adware issue. What you just described happened to my brother-in-law's laptops last year. His computers were insanely infected with annoying adwares (all related to shopping for computers) every time he tried to use his browser (IE, Firefox or Google Chrome).
My only suggestion is to use a bunch of software utilities to detect for any malware and/or adware files that may have infected your machine.
Follow the instructions below to troubleshoot the issue that you mentioned.
Note: This is mainly for Windows 7 (or any other Windows OS) users. (I am a Linux user - Debian & OpenSUSE.) The instructions below will take up a lot of your time, but it is worth the learning experience because you will be surprised at whatever malware and/or adware files are lurking on your machine.
1. Download the following software programs. Do not install them yet. Just download them first.
2. To uninstall the programs that are responsible for the adware(s) from your Windows 7 computer, click Start > select Control Panel > click on Uninstall a Program.
If you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search > enter “control panel“ > select Uninstall a program.
3. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs. This is very important. You need to pay attention by scrolling down through the entire list of programs to see what is installed on your computer. If you see an unwanted and unrecognized program, Google the name of the program. If it is an adware or malware, uninstall it. Repeat each time you come across an unwanted program.
4. Next step is to go through each of your browser.
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Internet Explorer
1. Open IE > click on the gear icon at the top (far right) > click on Internet Options.
2. Click on Advanced tab > click on the Reset button.
3. In the Reset Internet Explorer settings section, check the Delete personal settings box, then click on Reset.
4. When IE finishes resetting, click Close > OK.
5. Close IE browser.
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Firefox
1. Open Firefox. If you don't have Menu Bar showing in your Firefox browser, place your mouse cursor above the address bar and right click to select Menu Bar.
2. From the Menu Bar, click on Help menu > select Troubleshooting Information.
3. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.
4. To continue, click Reset Firefox in the confirmation window that opens.
5. Firefox will close and will be reset. When it is done, a window will list the information that was imported. Click Finish, then exit Firefox to close the browser.
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Google Chrome
1. If an adware extension is installed in Google Chrome, it will need to be removed.
2. Click the Chrome menu button in the top right corner of the browser toolbar. Select Tools > Extensions.
3. In the Extensions tab, remove (by click on the Recycle Bin) the unwanted adware and any other unknown extensions from Google Chrome. Basically, if you have not installed an extensions, you should remove it from your web browser.
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5. Now make sure all of your programs and browsers are closed. Go to your Downloads folder where you had just downloaded a bunch of software programs I mentioned at the very first step.
6. Double-click the AdwCleaner program first to run. When the AdwCleaner opens, click on the Scan button.
7. Once AdwCleaner finished scanning for any malicious files that were detected, click on the Clean button. You may need to reboot the computer after your click on the OK button.
8. After your computer has rebooted, next program to run is Junkware Removal Tool (JRT). Double-click the JRT.exe (icon) file to run it.
9. JRT will open up a Command Prompt window. You will need to press any key to perform a scan to detect any malicious files on your computer. Please be patient as this can take a while to complete (up to about 10 minutes).
10. When JRT is completed, it will display a log with a list of malicious files and registry keys that were removed from your computer.
11. Next program to run is MalwareBytes (MB) Anti-Malware software. Double-click on it to install the program on your computer. (Make sure to uncheck the "Enable free trial of MalwareBytes Anti-Malware PRO" before installing. Stick with the Free program.)
12. Once it's installed, fire up the MB Anti-Malware program. Under the Scanner tab, select Perform full scan > click on Scan button to start scanning your computer. It will scan your entire computer for any malicious files. Again, this will take a while.
13. When the scan is completed, click on Show Results button where you will be presented with a screen showing you the list of malware infections that have been detected. Make sure everything is Checked (ticked) and click on Remove Selected button.
14. After the MB Anti-Malware has finished removing all of the malicious files from your computer, reboot your machine again.
15. Last program to run is HitMan Pro. What this does is detect and remove any rootkit file(s) on your computer.
16. Double-click HitMan Pro. It will start and you will need to follow the prompts (by clicking the Next button) to start a system scan. Under the Setup dialog, uncheck "Automatically scan the computer daily during startup" as you will only be using this program once.
17. HitMan Pro will start scanning your computer for any malicious files. Once it is done, you will see a list of infected files that the program has detected. Click on Next to remove the malicious files.
18. Click on "Activate Free License" (only valid for 30 days). When the program has finished removing the malicious files, you can uninstall HitMan Pro from your computer so it's up to you.
19. Reboot your machine. Test all of your browsers to see if the malwares, adwares or any of the other crap are gone or not.
Good luck!