Quote: (05-31-2018 07:28 PM)Suits Wrote:
Have you estimated the number of CSRs you'll need on the phones at all times to handle the call flow?
I've estimated around 55
That gives me 8 per shift + 1 shift manager
Running a 3 shift's
Also gives me an additional 27 part-time for high volume times and to relive other CSRs and managers for time off.