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United Airlines PR fiasco - police forcibly remove man from overbooked flight
#26

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Quote: (04-10-2017 03:45 PM)Repo Wrote:  

From what I read, airlines are required to offer up to $1350 before they can forcibly reomove someone. They only offered $800. Shit I would change flights for $1350 all day anyday.

key part being: "up to"

It's based on a number of factors.
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#27

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Quote: (04-10-2017 01:47 PM)DarkTriad Wrote:  

Quote: (04-10-2017 01:37 PM)The Beast1 Wrote:  

It's unacceptable how this was handled and the whole ordeal should be a PR nightmare for the airline.

United should have upped the monetary incentive to get people off of the flight.

It was obvious the $800 voucher wasn't enough for people to voluntarily give up their seat. How about $1000, $1200, etc? At $1500, I would have given up my seat.

United fucked up when they were renting out seats on their planes to people who paid.

Even though the guy is a faker and a scam artist, he's a good scam artist and they should indeed offer more if nobody is willing to be bounced for $800.

No. They shouldn't offer more. That would make them less competitive with the rest of the industry and increase ticket prices across the board. If you don't like the terms, don't agree to them and book with another airline.
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#28

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Quote: (04-10-2017 02:37 PM)RIslander Wrote:  

Quote: (04-10-2017 02:15 PM)The Beast1 Wrote:  

Quote: (04-10-2017 02:05 PM)JohnKreese Wrote:  

Quote: (04-10-2017 01:34 PM)RIslander Wrote:  

Most likely was a deadheading (re-positioning) crewmember who needed to be in position to operate another flight. I guarantee you it wasn't some employee on personal travel or non-essential personnel. One guy gets inconvenienced to allow 80+ others go. This happens every day.

If the airline tells you to get off, get off. If the cops tell you to get off... you're a fucking idiot if you don't. That drama queen phaggot deserved the ass beating and hopefully gets cited with felony failure to obey crewmember instructions.

Meanwhile, in the "Colorado Police Bodyslam Sorority Girl" thread from yesterday

Quote: (04-09-2017 01:12 PM)RIslander Wrote:  

Agreed. No one, male or female, deserves missing teeth or serious injuries for being a drunk and obviously not being a risk. Any cop worth his salt could of deescalated that situation and made an arrest without violence. A night in the drunk tank and public intox ticket is the appropriate punishment.

[Image: dodgy.gif]

Don't worry, I bet his opinion would be different if the doctor was a 110lbs drunken slut on her way home from vacation. [Image: whip.gif]

Nice try, wiseass. You try getting someone out of a tight enclosed place like an airplane without having to drag their ass out. Just a few months ago I had police drag a drunk white woman kicking and screaming off my aircraft and everyone clapped after. And I went back there and told her exactly what was going to happen if she didn't get off on her own.

Nice to hear someone throwing "wiseass" around. Its one of my favorites. You get a reputation point from me.

And I had know idea they got Chinese guys in Kentucky. I bet that's a blast.

Aloha!
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#29

United Airlines PR fiasco - police forcibly remove man from overbooked flight

This is 100% United's fuckup.

- Wrong. It's not his plane and he was told to get off.


"The police will of course come drag you away if the captain says you have to get off the plane."

- Which is almost exactly what happened.

"This isn't a government abuse. United seriously screwed the pooch on this one and if I were corporate management, I would be furious with the crew about this PR nightmare.

United overbooked that flight and then demanded that people get off the plane. Those passengers paid their fares and have every reasonable expectation that their transit on that flight will be honored. Some people very well do NEED to be at their destinations. That's why they're flying is because they need to be somewhere. Not everyone is flying for vacation."

- Then those people should probably read the fucking contract and book a ticket in a higher fare class of which United has about 20 to avoid being bumped.

"I agree with the above posters that United should have kept increasing the monetary incentives until someone accepted. Overbooking, letting the passenger board the plane, and then having the police come drag someone off by force? United deserves a bloodier nose for this one than that doctor received."

- Ya absolutely. United should offer thousands, hell, millions for a Chicago - Louisville ticket that the guy probably paid $200 for considering he was the lowest fare class and bumped instead of them just following the clear terms of the contract of carriage and actual US law.
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#30

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Quote: (04-10-2017 03:48 PM)achromaticmike Wrote:  

Quote: (04-10-2017 03:45 PM)Repo Wrote:  

From what I read, airlines are required to offer up to $1350 before they can forcibly reomove someone. They only offered $800. Shit I would change flights for $1350 all day anyday.

key part being: "up to"

It's based on a number of factors.

Such as? The only factor I saw was if people don't accept they have to offer more up to that point.
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#31

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Quote: (04-10-2017 03:45 PM)Repo Wrote:  

From what I read, airlines are required to offer up to $1350 before they can forcibly reomove someone. They only offered $800. Shit I would change flights for $1350 all day anyday.

I have, many times. Or, I can usually get them to comp a nice room, cash, vouchers, etc. I have found that I can negotiate and get a lot of perks by staying polite and flirting a lot. Lol

"The Iron Butt is an extreme-distance motorcycle rally, as in it hurts to be in the saddle that long. It lasts several days, and is much more bad-"ass" than it sounds."
To quote an RVF brother, Hoser as he explained my screen name to another member.
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#32

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Quote: (04-10-2017 03:45 PM)achromaticmike Wrote:  

"There's video and whatnot at the link.

It's too bad United Airlines didn't think to offer some better incentive than "vouchers to rebook". That's frankly a slap in the face, if you're already on the goddamn plane."

- A slap in the face? The guy agreed to United's contract when he booked his flight. He could have selected a higher fare class which would have greatly reduced / eliminated the chances of this happening as well.

"Chicago to Louisville is only 300 miles, too, it ain't like they were flying across the Pacific."

- Great. So then take the $800 they have to give you and rent a fucking car.

"I have no idea if their actions were legal. Probably. But boy, what a fuckup. Just rent a goddamn car for the employees, or offer to sent passengers via limo or something if they give up their seats. Offer $1000 cash plus voucher, do anything but bring the police in. WTF did they think was going to happen once the cops were on board? If the passenger tells the cops no, they're not going to cooperate, the only card the cops have left is using violence to get compliance."

Well, now we know who to never hire for any customer facing position.

"I'm going to fuck you over because it's technically legal" is not a good customer service strategy when you rely on repeat business.

Quote:Quote:

- It's only a PR fuck-up because of snowflakes that can't put together logical reasoning these days. Honestly though, I expected better here.

[Image: rolleyes.gif]
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#33

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Quote: (04-10-2017 03:49 PM)achromaticmike Wrote:  

No. They shouldn't offer more. That would make them less competitive with the rest of the industry and increase ticket prices across the board. If you don't like the terms, don't agree to them and book with another airline.

They didn't offer more. And how's that working out for them now?

Libertarians don't want to understand the unequal positions of corporations (with their huge legal teams and ability to influence regulations) and individual consumers. Boycotts and bad publicity are sometimes the only recourses available.
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#34

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Biggest problem with the police is that people want to "do what they love", and there is a small segment of the community who would love to smash random strangers faces in, electrocute them, and shoot them. Just for fun. And the police happens to be the career you can do that without getting killed or jailed. I suppose its not easy to screen them. Like just ask them "an overbooked man won't get off a plane, what do you do?" and check they don't answer "punch his face in immediately!".
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#35

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Quote: (04-10-2017 04:03 PM)weambulance Wrote:  

Quote: (04-10-2017 03:45 PM)achromaticmike Wrote:  

"There's video and whatnot at the link.

It's too bad United Airlines didn't think to offer some better incentive than "vouchers to rebook". That's frankly a slap in the face, if you're already on the goddamn plane."

- A slap in the face? The guy agreed to United's contract when he booked his flight. He could have selected a higher fare class which would have greatly reduced / eliminated the chances of this happening as well.

"Chicago to Louisville is only 300 miles, too, it ain't like they were flying across the Pacific."

- Great. So then take the $800 they have to give you and rent a fucking car.

"I have no idea if their actions were legal. Probably. But boy, what a fuckup. Just rent a goddamn car for the employees, or offer to sent passengers via limo or something if they give up their seats. Offer $1000 cash plus voucher, do anything but bring the police in. WTF did they think was going to happen once the cops were on board? If the passenger tells the cops no, they're not going to cooperate, the only card the cops have left is using violence to get compliance."

Well, now we know who to never hire for any customer facing position.

"I'm going to fuck you over because it's technically legal" is not a good customer service strategy when you rely on repeat business.

Quote:Quote:

- It's only a PR fuck-up because of snowflakes that can't put together logical reasoning these days. Honestly though, I expected better here.

[Image: rolleyes.gif]

They didn't fuck him over. They offered him $800 for a $200 seat that they needed to move their mechanics to Louisville to fix a plane so that an entire plane of people weren't cancelled the next day. I won't work with customers -- you don't work with logic deal?
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#36

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Also I can just imagine acromaticmike sperging out and reading every clause of every contract of every ticket he ever buys. We all just scroll through software EULA agreements, but he prints them out and goes over them with a highlighter before he makes the lofty decision to bind himself by said contract.

There's a bunch of different ways you can deal with this problem without doing the equivalent of yelling "hey buddy you enjoying that seat? Well GET THE FUCK OF MY PLANE IMMEDIATELY BECAUSE I SAY SO AND THE CONTRACT ALLOWS IT SO FUCK YOU SUCK ON THAT BIG FAT LIBERTARIAN CONTRACT LAW AND HAVE A NICE DAY BITCH! RIGHT NOW OR FACE SMASH TIME!".

A reverse auction, for instance.
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#37

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Quote: (04-10-2017 04:01 PM)Repo Wrote:  

Quote: (04-10-2017 03:48 PM)achromaticmike Wrote:  

Quote: (04-10-2017 03:45 PM)Repo Wrote:  

From what I read, airlines are required to offer up to $1350 before they can forcibly reomove someone. They only offered $800. Shit I would change flights for $1350 all day anyday.

key part being: "up to"

It's based on a number of factors.

Such as? The only factor I saw was if people don't accept they have to offer more up to that point.

I don't know -- go look at the law. Probably fare price if I had to guess.
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#38

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Quote: (04-10-2017 02:58 PM)PapayaTapper Wrote:  

Quote: (04-10-2017 02:24 PM)SamuelBRoberts Wrote:  

So if I'm reading the above posts right, this is a story about a gay Chinese guy who screamed racial discrimination when he was bumped from a flight, only to be brutally beaten by Black and Hispanic police officers?

But they work for The Man

It's reassuring to know that as a white guy, this is still my fault somehow.
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#39

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Quote: (04-10-2017 04:17 PM)Phoenix Wrote:  

Also I can just imagine acromaticmike sperging out and reading every clause of every contract of every ticket he ever buys. We all just scroll through software EULA agreements, but he prints them out and goes over them with a highlighter before he makes the lofty decision to bind himself by said contract.

There's a bunch of different ways you can deal with this problem without doing the equivalent of yelling "hey buddy you enjoying that seat? Well GET THE FUCK OF MY PLANE IMMEDIATELY BECAUSE I SAY SO AND THE CONTRACT ALLOWS IT SO FUCK YOU SUCK ON THAT BIG FAT LIBERTARIAN CONTRACT LAW AND HAVE A NICE DAY BITCH! RIGHT NOW OR FACE SMASH TIME!".

A reverse auction, for instance.

I actually fly a lot so I'm pretty familiar with the overbooking policies. If someone wants to kick me off the plane and has to provide me with thousands in compensation because of it I'm fine with that.

At the point of being told to get the fuck off the contract is rather irrelevant. It turns into illegal trespass once you refuse and is a violation of FAA regulations. Property rights and all that jazz.

Please use more caps when you type [Image: smile.gif]
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#40

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Quote: (04-10-2017 04:04 PM)ElFlaco Wrote:  

Quote: (04-10-2017 03:49 PM)achromaticmike Wrote:  

No. They shouldn't offer more. That would make them less competitive with the rest of the industry and increase ticket prices across the board. If you don't like the terms, don't agree to them and book with another airline.

They didn't offer more. And how's that working out for them now?

Libertarians don't want to understand the unequal positions of corporations (with their huge legal teams and ability to influence regulations) and individual consumers. Boycotts and bad publicity are sometimes the only recourses available.

Bingo.

Vice-Captain - #TeamWaitAndSee
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#41

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Yep SamB you white guys suck and everything is your fault. Also how is this a race thread? One day the only threads devoid of race will be those devoid of humans. AIs talking to each other about planets or something. And even then some member would probably find some racial undertones in it somehow.
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#42

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Quote: (04-10-2017 04:04 PM)ElFlaco Wrote:  

Quote: (04-10-2017 03:49 PM)achromaticmike Wrote:  

No. They shouldn't offer more. That would make them less competitive with the rest of the industry and increase ticket prices across the board. If you don't like the terms, don't agree to them and book with another airline.

They didn't offer more. And how's that working out for them now?

Libertarians don't want to understand the unequal positions of corporations (with their huge legal teams and ability to influence regulations) and individual consumers. Boycotts and bad publicity are sometimes the only recourses available.

People are booted off flights for this exact reason across the country every single day. I've seen it happen myself. Usually adults don't throw a tantrum and force the airport staff to involve law enforcement.

Obviously the optics of this situation didn't work out for United. That being said, paying out millions more in compensation or not overbooking would probably work out even worse for the bottom line. ...and actually their stock was up today...
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#43

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Airlines selling more seats than they have on the plane is bogus.

They are not special snowflakes, change the laws so they can only sell what they have. What other business can shit all over their customers and beat them up like this?

If people change their flights, make them pay for it, not some poor dude that booked a flight in good faith and needed to be at the destination on time.
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#44

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Acromatic please rent one of my apartments, with contract obviously. One day, at 3am in the morning, I will call you and tell you to get the fuck out of my apartment because it's mine and the contract is irrelevant. I'll give you 10minutes, and after that I'll shoot you for trespass. Sound reasonable behavior to you? Don't answer that, really don't want to know.

I have no doubt you fly regularly because your head is truly in the clouds.
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#45

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Quote: (04-10-2017 04:27 PM)RatInTheWoods Wrote:  

Airlines selling more seats than they have on the plane is bogus.

They are not special snowflakes, change the laws so they can only sell what they have. What other business can shit all over their customers and beat them up like this?

If people change their flights, make them pay for it, not some poor dude that booked a flight in good faith and needed to be at the destination on time.

If you didn't allow them to oversell seats then there would probably be no such thing as a cancellation or ticket change policy because airlines would have to ensure that every sold seat remained paid for.

United asked him to deplane in good faith under a policy that rewards premier status, fare class, earlier check-in, etc... He refused and law enforcement got involved.

Airline overbooking isn't an obscure fact hidden in a software EULA. It's pretty common knowledge and all airlines do it.
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#46

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Quote: (04-10-2017 04:16 PM)achromaticmike Wrote:  

They didn't fuck him over. They offered him $800 for a $200 seat that they needed to move their mechanics to Louisville to fix a plane so that an entire plane of people weren't cancelled the next day. I won't work with customers -- you don't work with logic deal?

My logic skills are just fine, thanks.

However, the fact that you can't even grasp why this was a bad move by United makes me seriously question your ability to accurately understand reality. You know, like the fact that real people don't like being treated like shit by companies they're paying for a service even if it's "technically" allowed.

Legal != ethical.
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#47

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Quote: (04-10-2017 04:32 PM)Phoenix Wrote:  

Acromatic please rent one of my apartments, with contract obviously. One day, at 3am in the morning, I will call you and tell you to get the fuck out of my apartment because it's mine. I'll give you 10minutes, and after that I'll shoot you for trespass. Sound reasonable behavior to you? Don't answer that; Internet is fucked up enough as it is.

I have no doubt you fly regularly because your head is truly in the clouds.

As long as we're comparing apples to apples and you're required to give me about 4x what I paid plus a refund I gladly agree.

...and I'm missing the part where this guy was shot. If we're doing apples to apples then you just have to ask me to leave which I'll gladly do with my 4x compensation check in hand.

Funny that you complain about the internet being fucked up when your post appears to be a part of it.
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#48

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Quote: (04-10-2017 04:25 PM)Phoenix Wrote:  

Yep SamB you white guys suck and everything is your fault. Also how is this a race thread? One day the only threads devoid of race will be those devoid of humans. AIs talking to each other about planets or something. And even then some member would probably find some racial undertones in it somehow.

Blame Mr. Screamypants Passenger, not me. He's the one who was convinced that the random selection system had somehow ID'd his yellow genes and decided to kick him off the plane.

Quote:Quote:

The man became angry as the manager persisted, Bridges said, eventually yelling. “He said, more or less, ‘I’m being selected because I’m Chinese.’”
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#49

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Quote: (04-10-2017 04:33 PM)weambulance Wrote:  

Quote: (04-10-2017 04:16 PM)achromaticmike Wrote:  

They didn't fuck him over. They offered him $800 for a $200 seat that they needed to move their mechanics to Louisville to fix a plane so that an entire plane of people weren't cancelled the next day. I won't work with customers -- you don't work with logic deal?

My logic skills are just fine, thanks.

However, the fact that you can't even grasp why this was a bad move by United makes me seriously question your ability to accurately understand reality. You know, like the fact that real people don't like being treated like shit by companies they're paying for a service even if it's "technically" allowed.

Legal != ethical.

What is "this" exactly that you think I can't grasp?

Overbooking? I KNOW it's a good move by United. They wouldn't do it if it didn't increase their bottom line.

Getting law enforcement involved with passengers that refused to follow their commands? Well, this time it didn't go so well because a bunch of snowflakes saw some violence....

Ultimately when you're dealing with third-party law enforcement and unruly passengers -- shit happens.

United will make more from their lawful, legitimate, ethical, economically reasonable overbooking policy and the disruptions it sometimes causes than they'll lose by this video.
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#50

United Airlines PR fiasco - police forcibly remove man from overbooked flight

Quote: (04-10-2017 01:32 PM)weambulance Wrote:  

Quote:Quote:

So the airline chose for them.

A young couple was told to leave first, Bridges recalled. “They begrudgingly got up and left,” he said.

Then an older man, who refused.

“He says, ‘Nope. I’m not getting off the flight. I’m a doctor and have to see patients tomorrow morning,’” Bridges said.

The man became angry as the manager persisted, Bridges said, eventually yelling. “He said, more or less, ‘I’m being selected because I’m Chinese.’”

A police officer boarded. Then a second and a third.
So let me get this straight..a (presumably non-Chinese) couple was told to leave the plane first, and complied. Then this guy was selected but he's obviously too important, in his own opinion, to be inconvenienced. How dare they tell him, a Chinese man, to get off the plane? That's something only those lowly non-Chinese subhumans should have to deal with.

They should have fucked him up worse.
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