I recently ordered a health/wellness product that cost over $500 CAD. The company has an office not far from where I live, so when I placed my order I told them not to ship it, that I would come in and pick it up. A couple days later I did so. When I got the product, I was a little underwhelmed; for what it is, it seems overpriced. Still I can't complain since it seems to work as advertised, and the company was good to deal with.
A few days after I picked it up, I received a package from the company. They sent me the exact same thing I ordered. There must have been a mistake in their system, and their shipping department didn't realize I'd already picked up my order in person. I've no idea if they will notice their mistake. It hasn't been long since I received it, but there is a post/courier record showing I received the package.
I'm wondering what I should do here. I can call them and let them know. I imagine they will ask me to return the extra product and then reimburse me the shipping cost.
I could potentially use the extra product, or keep it as a backup. I could give it to a friend who is struggling with their health and finances. I could sell it on eBay and try and recoup my original expense (I could get 60-70% of its value). If it matters, the company is small-ish, not some huge corporation. Money is tight right now. If this had happened five years ago, I would have returned the extra product without thinking twice. When I was in better shape I was more or less perfectly scrupulous and not opportunistic whatsoever.
Last year I had a similar situation with a different company and a less expensive product (around $100). That time, I just kept and used the extra product. I didn't lose any sleep over it.
What does everyone think?
A few days after I picked it up, I received a package from the company. They sent me the exact same thing I ordered. There must have been a mistake in their system, and their shipping department didn't realize I'd already picked up my order in person. I've no idea if they will notice their mistake. It hasn't been long since I received it, but there is a post/courier record showing I received the package.
I'm wondering what I should do here. I can call them and let them know. I imagine they will ask me to return the extra product and then reimburse me the shipping cost.
I could potentially use the extra product, or keep it as a backup. I could give it to a friend who is struggling with their health and finances. I could sell it on eBay and try and recoup my original expense (I could get 60-70% of its value). If it matters, the company is small-ish, not some huge corporation. Money is tight right now. If this had happened five years ago, I would have returned the extra product without thinking twice. When I was in better shape I was more or less perfectly scrupulous and not opportunistic whatsoever.
Last year I had a similar situation with a different company and a less expensive product (around $100). That time, I just kept and used the extra product. I didn't lose any sleep over it.
What does everyone think?